JShells Services Policy AUP

Q: Company : How long have you been in business ?

A: JShells Company was incorporated in 2000

Q: Where is JShells located?

A: JShells datacenter is located in FDC Chicago IL, USA.

Q: How many servers are there in your facility?

A: We currently house over 37 servers.

Q: What security do you have in place?

A: The security in the CBOT is very extensive, including Security Guards and Video Surveillance throughout the building. In addition the building is patrolled by Chicago Police Officers. All Tenants of the building must have proper identification including photo I.D. to gain entrance to the building. All visitors must show proper identification and sign in at the Guards desk before gaining access to the building. A pass from the Office Of The Building is need to take any and all equipment out of the building.

Q: Is your facility manned 24x7x365 ?

A: Yes, we have staff present at the datacenter 24x7x365, maintaining customer helpdesk and monitoring our network.

Q: What happens when I have a hardware failure ?

A: Hardware failures are unfortunately an unforeseen problem that can occur at anytime. Fortunately with JShells all dedicated servers hardware is replaced if it is found to be damaged. This ensures that you won't have to spend additional funds to repair your Dedicated server. Colocation customer have an option to ship the replacement hardware to us or can buy it directly from us for quick replacement.

Q: What kind of support do you provide for servers at your datacenter?

A: There is a web based helpdesk where customers can submit their support requests 24x7. Our techs can provide server reboots, OS reinstalls and general help if a customer looses remote connectivity to their server.

Q: What is the difference between colocation and dedicated server ?

A: With colocation you house your server hardware at our facility. With dedicated server you rent one of our servers

Q: What is the difference between dedicated server and virtual server ?

A: With Virtual server you share the bandwidth and hardware resources with other customers. With dedicated server you are the only customer using the server.

Q: What databases do you support?

A: We support MySQL, MS SQL Server 2000 and MS Access on our Windows servers.

Q: Do you offer protection against viruses and spam?

A: Every email account is enabled with the powerful features of our anti spam system. Some of our anti-spam methods include: Spam Fingerprinting, Spam Scoring, Bayesian Analysis, DNS Blacklists, Rate Controls.

Q: Can I host an adult site?

A: No, we don't host adult-oriented websites